EuroExpress boosts last-mile efficiency with Mily Tech

Mily Tech helped us gain a complete understanding of our last-mile processes. We increased courier and overall operational efficiency by 10%, as we now have clear insights into where they are losing time and which aspects of work need optimization.
‍
Danijel Kaurin
Training and Development Manager, EuroExpress

About EuroExpress

EuroExpress is a leading private courier company in Bosnia and Herzegovina, with 16 hubs throughout the country, a fleet of over 400 vehicles, and 15 parcel shops. The company is committed to continuous improvement and innovation, employing modern methods and solutions to deliver fast and high-quality services to its customers.

The challenge: Multiple tools, manual work, and lack of insights

It’s common for parcel delivery companies to use customized and robust TMS solutions with large databases. The focus is to maintain the speed of those systems and the data entry framework to ensure accurate tracking of delivered shipments, returns, and other parcel movements. 

“We use a couple of different tools to track our last-mile processes, but their development is slow and expensive, and maintenance is even more complex,” says Danijel Kaurin, Training and Development Manager, responsible for innovation and validation of new solutions. “On the other hand, our clients use applications to notify recipients of the status of their orders, which just increases the system complexity.” 

Fine-tuning the system is extremely slow, making it difficult to adapt quickly to changes or improve processes. On top of that, the tools don’t provide a clear picture of what’s happening on the field and creating performance reports is manual and time-consuming. 

‍

The solution: Providing a complete view of delivery processes

Mily Tech’s Core delivery analytics is a one-stop solution for monitoring and improving last-mile deliveries. By connecting their tools to the platform, EuroExpress gets access to all crucial data in one place. 

Before we started using the MilyTech platform, we didn’t have clear insights into the last-mile delivery process.
‍
Danijel Kaurin
Training and Development Manager, EuroExpress

The introduction of the platform revealed inefficiencies and enabled significant improvements in delivery operations.

Gained visibility

At the very start, the platform showed that both GPS and mobile devices used by couriers were not functioning properly. This revealed a lack of understanding of how couriers performed their tasks. 

By fixing these issues, they gained visibility into:

• The exact location of vehicles during deliveries
• Courier activities and how efficiently they performed tasks
• Inefficiencies caused by “zero kilometers” (stem miles)

Better accuracy and performance

Working with the Mily Tech team, they refined the logic for recording courier activities, resulting in higher-quality data. 

Enhanced data accuracy allowed for better tracking and analysis of courier performance, enabling them to identify where efficiency is lost and make targeted improvements. This led to an increase in average stops and overall operational effectiveness.

‍

The result: Increased efficiency by 10%

By quickly identifying time-wasters, the EuroExpress team can provide more detailed and actionable feedback to couriers, helping them focus on areas for improvement. As a result, the company boosted courier performance and overall last-mile delivery efficiency by 10%. 

We can easily analyze couriers' efficiency by hour, and the distribution of stops across regions, linking this data with vehicle movement–all in one place. These insights enable us to make informed business decisions to optimize routes, reduce costs, and better organize work.
‍
Danijel Kaurin
Training and Development Manager, EuroExpress

‍

Moving forward: Growing and managing the out-of-home delivery network

EuroExpress is actively expanding its OOH delivery network and has recently integrated another key part of the platform — OOH delivery analytics. 

Our goal is to roll out parcel lockers across the country. To ensure a functional and efficient network, we need to identify the best locations and partners. This would have involved a lot of manual work, but with Mily Tech’s solution, we can quickly evaluate the potential of multiple locations.
‍
Vukašin Gajić
Network development manager, EuroExpress

What stood out to them was the ability to generate optimal location recommendations, visualize catchment areas, and conduct an in-depth analysis of parcel shop and parcel locker operations.

“This detailed analysis shows the platform’s true potential, delivering insights into OOH operations that traditional TMS fail to address,” says Danijel.

‍